HUNG GEE BEES FARM takes serious responsibilities in protecting your Personal Data and compliance with Applicable Laws. We are committed to manage, to protect and to process your Personal Data in accordance with this Policy below.

Please read and review this Policy before you start using any of our services. By registering as our member or placing order with us, mean you have read and consent to this Policy.

For the purposes of understanding HUNG GEE BEES FARM’s Personal Data Protection Policy (“Policy”), capitalized terms used in this Policy shall have the following meanings:

1. Applicable Laws” means Taiwan’s Personal Data Protection Act hereinafter, the "PDPA" and its subsidiary legislations and regulations as amended from time to time;
2. Personal Data” means any data, whether true or not, which is (a) about an individual who can be identified (i) from that data; or (ii) from that data and other information to which we have or are likely to have access and would include data in our records as may be updated from time to time, or (b) defined as “personal data” or “personal information” under any applicable Data Protection Laws.
3. Platforms” means collectively HUNG GEE BEES FARM’s Social Media and Website, and any other websites or applications which we may own or operate from time to time;
4. Social Media” means HUNG GEE BEES FARM’s pages and accounts on third party social media platforms such as Instagram, Facebook, Line, Twitter, Pinterest, Whatsapp and Google+;
5. Website” means the HUNG GEE BEES FARM website accessed at the following address at https://www.hgbees.biz/ ; and
6. HUNG GEE BEES FARM,we, us, or our” means Hung Gee Bees Farm, Hung Gee Bees Honey Farm Co., Ltd or Grandpa Lai's Honey.

How Do We  Collect Your Personal Data

We collect Personal Data from you when:

• You register an account on the Website;
• You use any of our related services, such as subscribing to our newsletter, product notifications;
• You browse our products and services or otherwise interact with our Website and Apps;
• You accept our cookies on your device;
• You interact with our customer experience team or other representatives, for example, via our webform, emails, telephone calls, letters, or face-to-face meetings;
• You interact with us on our Social Media, such as liking our posts, commenting on our posts, private messaging us on our Social Media;
• You participate in our promotions, lucky draws, initiatives or any request for additional Personal Data such as customer surveys;
• We receive references from business partners and third parties, for example, where they referred you to us to enjoy the benefits of a joint promotion or collaboration or to redeem a voucher you purchased through them;
• Your authorized representative submits your Personal Data to us for any purpose reasonably authorized by you, for example if such representative is purchasing our product or service to be delivered to you or as a gift;
• Our third-party analytics and other service providers provide your Personal Data to us, which was collected and processed by them and disclosed to us pursuant to their separate privacy policies; or
• When you voluntarily submit your Personal Data to us for any reason.

We usually do not collect your credit card details, whether to process your payment or for customer service purposes. Your credit card details are collected, processed and stored directly by our third-party payment processors pursuant to their terms of use and privacy policies. None of your credit card detailsare stored with us. However, we may collect your bank account details to process refunds.

Please also take note of our Cookies Policy below in respect of the data collected and used by third-party cookies and trackers on our Website.

We may also collect your Personal Data in circumstances where such collection does not require consent under Applicable Laws.

Please ensure that all Personal Data submitted to us is complete, accurate, true and correct. Failure to do so may result in our inability to provide you with the products and services you have requested.

How Will Your Personal Data Be Used? 

We may use and disclose your Personal Data for purposes necessary to provide you with our products as services, including to:

1. register and maintain your user account and to verify your identity or age;

2. process your order for our products or services, process or collect your payment for the order;

3. deliver or perform the products or services you purchased, including our couriers calling or messaging you to obtain your delivery instructions;

4. process your returns or refunds in accordance with our Terms of Service;

5. provide you with supporting services and functions related to your user account, such as saved items in cart, wish list, brand or product notifications;

6. communicate with you in relation to (i) your queries, requests and feedback, (ii) material changes to our Website’s Terms of Service, Policy or other terms and conditions, and (iii) matters relating to the operation of your account;

7. personalize and improve your customer experience when you visit the Website and the Apps, for example by prioritizing products and services appearing in your search results or feed;

8. monitor and enforce compliance with our Terms of Service, including dispute resolution;

9. comply with (i) internal risk controls, (ii) the terms of our access to payment processing, financial or banking services such as credit card disputes, fraud, billing errors, or (iii) any applicable law; and

10. ensure our Website functions properly and to improve its performance, by carrying out activities such as debugging, statistical analyses for optimizing our Website.

(collectively, the “Purposes”)

In addition, we may use and disclose your Personal Data for the following purposes, to:

1. send you marketing communications in relation to our sales, products, services, promotions or thePlatforms;

2. send you marketing communications in relation to the sales, products, services or promotions of business partners, including promotional mail together with your order;

3. deliver ads which are related to our products and services which may be of interest to you on the Platforms or other websites, apps or online platforms;

4. enable businesses to deliver ads which are related to their products and services which may be of interest to you;

5. invite you to our private customer events;

6. process your participation in our promotions, lucky draws, initiatives or any request for additional Personal Data such as customer surveys;

7. process your participation in our business partners’ loyalty or point redemption programs;

8. conduct market and customer research, analysis or tracking;

9. promote our products and services on our Platforms;

10. manage the administrative and business operations of HUNG GEE BEES FARM and complying with internal policies and procedures;

11. improve your customer experience across all touchpoints and training our customer experience team, such as by recording and monitoring phone calls; and

12. any specific purpose in relation to a particular product or service, which we may separately notify you on the product or service page;

(collectively, the “Additional Purposes”)

We may also use your Personal Data (a) for other purposes which are reasonably related to the Purposes and where we have obtained and maintain related consent, the Additional Purposes; or (b) in circumstances where such use does not require consent under Applicable Laws.

Note: If you withdraw your consent for us to use and process your Personal Data the Purposes or the Additional Purposes, we may no longer be able to provide you with the related products, services or benefits associated with our promotion.

How Will Your Personal Data Be Shared With？ 

In relation to our use of your Personal Data for the Purposes or Additional Purposes, we may disclose your Personal Data to our:

1. employees, consultants, temporary workers;

2. payment processors, who process your payment on the Website;

3. logistics providers, such as courier services which will deliver your order to you;

4. business partners who separately maintain an account with you for loyalty or point redemption programs;

5. business partners or vendors in connection with the processing of any promotion, event or service organized by us;

6. professional advisers and consultants;

7. agents, contractors or service providers who provide operational services to us, such as online cloud storage and processing, marketing optimization, information technology, telecommunications, security or other relevant services which requires their collection, use or disclosure of your Personal Data; and

8. any other party whom you authorize us to disclose your Personal Data to.

We may also disclose your Personal Data (a) for other purposes which are reasonably related to the Purposes and where we have obtained and maintain related consent, the Additional Purposes; or (b) in circumstances where such disclosure does not require consent under the Applicable Laws.

We do our best to minimize the disclosure of your Personal Data to the information necessary to perform the related Purpose or Additional Purpose. ‘

How Can I Access/ Correct/ OR Delete My Personal Data On The Site? 

1. Prepare information of your FACEBOOK account.
2. Contact Hung Gee Bees Farm Customer Service Center and ask for the deletion of your personal data, and representative will ask you few questions to identify, and then help you to unlink your Hung Gee Bees Farm account.
3. After removed your social media account linked Hung Gee Bees Farm account, all data and personal information of your account in Hung Gee Bees Farm website will be deleted, including E-mail, order information, bonus, login records etc.. Also, all of your data in Hung Gee Bees Farm website can not be recovered after you decide to unlink.

Request To Withdraw Processing

Adminstration And Management Of Personal Data

Third Party Cookies

Contacting Us

Convering Law

Language Of This Policy

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